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25 April 2018

Council’s Reablement Service rated 'Good' by CQC inspectors

Care Quality Commission inspectors have concluded that Cumbria County Council’s Reablement Service is a good care provider - judging the service as ‘good’ across the board.

The ‘good’ rating was achieved following inspections of the Reablement service covering both the south of the county (Barrow and South Lakeland) and West Cumbria (Allerdale and Copeland) that took place in February and March 2018.

As well as being rated ‘good’ overall, Reablement was also rated ‘good’ for each of the five key categories graded by the CQC, which assessed if the service was safe, effective, caring, responsive and well-led.

Cath Whalley, Cumbria County Council Assistant Director, Adult Social Care, said: “The county council welcomes the CQC findings and is very pleased CQC inspectors have recognised the excellent work being done by the council’s Reablement Service. Reablement provides short term care and support to help people in Cumbria get back on their feet after they’ve been ill or in hospital. The service assesses people’s needs and helps them regain the skills and confidence to carry on living independently for longer.”

In particular, the CQC inspection report highlighted that:

  • People using the service said Reablement had a positive impact on their physical and mental well-being.
  • The Reablement Service helped prevent hospital admissions and helped people move out of hospital.
  • Care and support was person-centred and flexible according to people’s needs.
  • Staff were well trained, skilled and knowledgeable in supporting people with a range of support, health and social needs, including people living with dementia, and people with a physical impairment.
  • Staff were very well motivated, passionate and enthused about helping people to become as independent as they were able.
  • Assessments were very thorough and people’s support packages were regularly reviewed in conjunction with them, their relatives and relevant professionals.
  • Reablement was well led. People using the service, their relatives and staff were very positive about the registered manager of the service.

More than 2,000 people throughout Cumbria received short term care and support from the Reablement Service last year.

The full inspection reports are available on CQC website.

Barrow & South Lakeland: CQC report 

Allerdale & Copeland: CQC report 

To find out more about what it takes to be a Reablement support worker, watch this short video in which team member David talks about the role.

The Reablement service aims to help those needing assistance with their social care needs following disability, illness, injury or loss of their personal support network. 

Lasting for a short period of time - usually up to six weeks - Reablement will work with people to focus on their strengths and abilities and help build up their confidence in doing things for themselves including: 

• Getting up, washed and dressed
• Preparing meals and snacks 
• Taking medication 
• Getting around in and out of the home 
• Doing household tasks such as shopping and laundry 
• Getting involved in social and leisure activities

 



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Care Quality Commission inspectors have concluded that Cumbria County Council’s Reablement Service is a good care provider – judging the service as ‘good’ across the board.